Warranty

GPUs, servers, switches and components we supply are covered for one year from the invoice date.

• The standard warranty term is one year from the invoice date.
• We coordinate manufacturer claims during that year rather than sending you to each vendor.
• Any different term written on your quotation or invoice replaces this summary.

On systems we configure and assemble, we support the system as a whole rather than sending you to individual component vendors.

• We coordinate component-level claims with the manufacturer.
• Diagnostics are performed before any part is returned.
• Replacement parts may be new or equivalent refurbished units.

Warranty covers defects in materials and workmanship. It does not cover damage or misuse.

• Physical damage, liquid damage and damage from power events.
• Operation outside the published thermal or electrical specifications.
• Unauthorized modification, or damage caused by third-party parts.

Contact our team before contacting the manufacturer, so we can confirm the fault and route the claim correctly.

• Provide the order number, serial number and a description of the fault.
• Include logs, error codes or diagnostic output where available.
• We issue an RMA number once the claim is confirmed.

Coverage beyond the standard one-year term, and faster response options, can be added at the time of purchase.

• Extended warranty periods beyond one year on supported product lines.
• Next-business-day or on-site response service levels.
• Advance replacement and spare-parts stocking for production clusters.