Returns & Refund Policy

An RMA number tells our receiving team what is arriving and which order it belongs to. It is required for every return.

• Contact our team with your order number and a description of the issue.
• We confirm whether the item is returnable and issue an RMA number.
• Mark the RMA number clearly on the outside of the packaging.

Unopened, unused stock items in original packaging may be returned within the window stated on your order documents.

• Items must include all original accessories and documentation.
• A restocking fee may apply, and is disclosed before you ship.
• Outbound shipping costs are generally non-refundable.

Systems configured, assembled and burned in for your workload cannot be restocked, so they are generally non-returnable once the build has started.

• The configuration is confirmed in writing before the build begins.
• Changes are possible up until the point the build starts.
• Faults on custom systems are handled under warranty rather than as returns.

A system that fails on first power-up is treated as dead on arrival and handled with priority.

• Report a suspected DOA within the window stated on your order.
• Our engineers run remote diagnostics to confirm the fault.
• Confirmed DOA units are repaired, replaced or credited.

Approved refunds are issued once the returned hardware has been received and inspected.

• Inspection typically takes a few business days after receipt.
• Refunds are returned to the original payment method or issued as account credit.
• Wire payments are refunded to the originating bank account.